F.A.Q. – Frequently Asked Questions
Design process
At Studentendrukz.nl, you can easily create your own designs by using our online design tool. Upload your own images, add text and personalize the design to your liking. Once you’re satisfied with your design, place your order and we’ll take care of the rest!
Are you having trouble designing or not sure? Click the “Help with design” button. We will get back to you as soon as possible to help you!
We encourage creativity, but there are some guidelines your design must meet to ensure it prints well. Make sure your images are high quality and pay attention to copyright when using images and text.
Yes, after you create your design in our design tool, you can preview it before placing your order. This way you can check that everything looks to your liking before we proceed to production. If the design tool shows an unclear preview, you can always click on “Help with Designing?” and we’ll get back to you as soon as possible.
Yes, in addition to uploading your own design, we also offer a range of pre-designed cliparts that you can choose from and customize to your liking.
Yes, we offer technical support to our customers. If you’re having trouble using our design tool, feel free to contact us and we’ll be happy to help. You can also click on the “Help with Design?” – button. We will get back to you as soon as possible to help you!
Products
We offer a wide range of products you can personalize, including T-shirts, hoodies, mugs, phone cases, stickers, canvas prints and more. Check out our website for the full range. Still missing a product on the website? Please contact us at info@studentendrukz.nl
Delivery time
Delivery time may vary depending on the product and quantity. In general, we aim to deliver orders within 7-10 business days. For rush orders, please contact us for possible options.
Once your order has shipped, you will receive an email with tracking information so you can track the status of your order. You can also log into your account on our website to view the status of your order.
Discounts and special offers:
Yes, we are happy to offer discounts for larger orders and student groups. Please contact us for more information on group discounts and special offers.
You can subscribe to our newsletter to be the first to know about new discounts and offers. In addition, we recommend following us on social media and checking our website regularly for updates on discount offers. That way, you won’t miss any opportunity to take advantage of our special offers!
Returns and exchanges:
Yes, we are committed to 100% customer satisfaction. If for any reason you are not satisfied with your order, please contact us within 14 days of receipt and we will do our best to find an appropriate solution, including refund, replacement or discount on a subsequent order.
Yes, to be eligible for return or exchange, the product must be in unused and saleable condition, and all original tags and packaging must be intact. However, if a product has been customized, it cannot be returned except under specific conditions.
If you wish to return or exchange a product, please contact us within 14 days of receipt to begin the return process. We will then guide you through the steps to take, including returning the product and handling the refund or replacement.
Payment methods:
We accept various payment methods, including credit cards, iDEAL, PayPal, bank transfers and payments via mobile apps such as Venmo or Apple Pay. All payments are processed safely through a secure payment provider.
No, we do not charge extra for using specific payment methods. The price you see at checkout is the total price of your order, including taxes and any shipping costs.
Yes, at Studentendrukz.nl we are committed to the security of our customers’ payment details. All payments are processed through a secure payment provider that meets the highest security standards for online transactions
Shipping:
Yes, we deliver worldwide. Whether you live in the Netherlands, Belgium, the United States or elsewhere, we can deliver your order to your home. Shipping costs and delivery time may vary depending on the destination
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method chosen and the destination. You can view estimated shipping costs during the checkout process before placing your order.
Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. This tracking number will allow you to track the status of your order and view an estimated delivery date.